If you're looking for an item that is not in our inventory, you can create a special request. When your personal shopper is at the store, they'll do their best to pick this item up for you. We keep track of special requests, so we can keep adding your favorite products to our inventory!
We are unable to fulfill special requests for alcohol at this time. Please see the complete list of items we are unable to deliver here.
Items listed in our online catalog are eligible for delivery.
If you don’t see an item in our online catalog, you can make a special request. Please keep in mind that there are some items we are not able to deliver.
The items are:
Please note that these terms are subject to change without notice.
Keep in mind that alcohol is not available at all retailers in all markets on Instacart. We cannot fulfill Special Requests for alcohol items.
If you prefer your bananas a little green, or want your coffee ground for a certain filter, you can add instructions to items in your order. Your shopper will see these instructions during shopping.
Where you can add item instructions:
Please note: The instructions you enter for items will carry over to future orders. Be sure to review notes for repeat items on new orders.
To ensure your delivery is quick and convenient, we recommend adding delivery instructions to the address on your order. Your delivery driver will see these instructions as they head your way. Useful info includes:
There are a few ways to add delivery instructions to an address:
Though our catalog team works diligently to provide the most up to date item information, we can’t guarantee that an item will be in stock at the store. We offer the option to replace or refund out of stock items, which you can manage when placing your order.
Any items added to your cart will default to Replace with best match. With this option, the shopper on your order is prompted to select the best possible replacement for your out of stock item.
You can change this setting for any item on the Checkout page:
Keep in mind that you will be refunded or charged for the difference in price on any replacement items.
If you have order notifications turned on while your order is active you will receive alerts when an item is replaced or refunded by your shopper. Click here for help adjusting notification preferences.
Please Note: Once a shopper begins working on your order, you will need to chat with them directly for assistance. Click here for help contacting your shopper.
For help checking your order status, follow this link.
If a shopper is not yet working on your order, you can update your items, notes, and replacement options in the Order page.
You can change your delivery date and time up until a shopper begins working on your order. Here’s how to reschedule:
If you come across any item listing in our online catalog that contains incorrect information, please let us know.
Sending us this alert helps us keep our catalog up to date for all customers.
You can cancel your delivery for a full refund with no additional fees, up until we start shopping for your order. To cancel your order:
If you must cancel your order during the shopping or delivery process, your order total will be refunded and you may be charged a fee. To cancel an order in progress, please contact Community Support for assistance.
If we are unable to complete your delivery, we may cancel the order on your behalf. If this happens, you will be refunded for the order and you may be charged a cancellation fee. For information and tips for receiving your delivery, click here.
I’m trying to cancel my order but I don’t see the ‘Cancel order’ button on the order page.
If you don’t see the Cancel order button, your order may already be connected to a shopper. Check the order page to confirm your order status. If you need to cancel at this point, please contact Community Support for assistance. A cancellation fee may apply.