Please Note: If you currently have an order in progress, and you know the delivery address is incorrect, please call Community Support immediately!
If you need to add or update a delivery address any other time, you may follow the steps below.
In your account, you can choose how you receive notifications from us about your order. You can even turn notification off completely. To manage your notification preferences:
All email subscription settings can be adjusted, with the exception of emailed order confirmations.
I turned on my notifications, and I’m still not receiving Instacart emails.
If you’re not receiving emails from Instacart, please check your email account’s “Spam” or “Junk” folders to ensure the message was not filtered or flagged incorrectly.
Please Note: If you using Facebook or Google sign-in, your profile information such as your picture, email address, and password cannot be updated in your Instacart Account Settings. Please update your account information in your Facebook or Google account.
We currently support domestic phone numbers only
To reset your password, please find Forgot your password? on the login page and click Reset it. Enter your email address - we'll send you a reset email confirmation which will direct you to change your password within a few minutes.
If you do not see the password reset email, please check your junk/spam folder.
If you still can’t reset your password, please contact us as we're happy to investigate.
This suspension of an account is a security measure to prevent fraud and keep customer account information secure.
If your account seems to be suspended, it probably requires additional verification. It may be suspended temporarily or permanently. As a result, you'll be unable to place an order.
If you need any further assistance, please feel free to contact us.
If you find that Instacart Express isn't the right fit for your needs, you can cancel your membership renewal any time.*
You’ll be taken back to the Express page, where you can view your membership end date. Your Express membership will remain active until this date. You will see that your membership is not set for auto-renewal if you see the ability to Renew Membership.
If you change your mind before the cancellation date, just return to the Express page and click Renew Membership to turn renewal back on.
Cancelling your membership renewal will not cancel your active membership for the current period, or issue a refund for a membership renewal charge.
* If you participated in a free or other promotional membership period for Instacart Express, you may cancel within the first 48 hours of your paid Instacart Express membership and receive a pro rata refund of your Instacart Express fee. For all other members, if you cancel your Instacart Express membership within the first 14 days, we will refund your Instacart Express fee on a pro rata basis. If you cancel at any other time, you will not receive a refund, but you can continue to enjoy the Free Deliveries through the end of your billing period.
Having an Instacart account is absolutely free! There is no charge for keeping an account open with us. We’ll be adding new stores, features, and exclusive deals as we continue to grow.
Are you looking to cancel your upcoming monthly or yearly Express Membership renewal? Follow the steps here.
Are you trying to turn off promotional emails? Here’s how.
If you’re sure you want to close your account completely, please contact us directly. For faster assistance, be sure to include the name on the account and the login email address or phone number.