• Add or update a delivery address

    Please Note: If you currently have an order in progress, and you know the delivery address is incorrect, please call Community Support immediately!

    If you need to add or update a delivery address any other time, you may follow the steps below.

    1. Log into shop.shaws.com and click Account
    2. In the dropdown menu, click Your Account
    3. In the left-hand menu, click Addresses
    • To add an address, click +Add new delivery address, enter the information, including any useful delivery instructions, and click Save Address
    • To edit or remove an address, click the address from the list. To edit, update the information and click Save Changes. To remove, click Delete address.
  • Update your delivery notification preferences

    Please Note: turning off notifications for order updates means you will not receive alerts about the status of your order, including replacements and refunds.

    In your account, you can choose how you receive notifications from us about your order. You can even turn notification off completely. To manage your notification preferences: 

    1. Log into shop.shaws.com and click Account
    2. In the dropdown menu, click Your Account
    3. In the left-hand menu, click Notifications
    4. Under When there is an update to your order… toggle notifications on and off as desired:
      • Send a push notification: turns on or off alerts sent from the app to your phone’s notification display
      • Send an SMS message: turns on or off alerts sent via SMS (text) message to the phone number in your account
      • Call before checkout: alerts the shopper working on your order to call the phone number in your account to review changes to your order before checkout 
  • Update your email notification preferences

    All email subscription settings can be adjusted, with the exception of emailed order confirmations.

    1. Log in and click Account
    2. In the dropdown menu, click Your Account
    3. In the left-hand menu, click Notifications
    4. Under Email click Manage email preferences
    5. On the email preferences page, check or uncheck the box to the left of each email type to subscribe to and unsubscribe from Instacart emails. Your choice will be automatically saved in your account.

     

    I turned on my notifications, and I’m still not receiving Instacart emails.
    If you’re not receiving emails from Instacart, please check your email account’s “Spam” or “Junk” folders to ensure the message was not filtered or flagged incorrectly.

  • Update your account information

    Please Note: If you using Facebook or Google sign-in, your profile information such as your picture, email address, and password cannot be updated in your Instacart Account Settings. Please update your account information in your Facebook or Google account.

     

    Access your account information

    1. Click Account
    2. In the drop down menu, click Your Account
    3. In the left-hand menu, click Account

     

    Update your name and phone number

    We currently support domestic phone numbers only

    1. Click Account > Your Account
    2. In the left-hand menu, click Account
    3. Under Personal Information, click Change next to the item
    4. Update the information and click Save Account Information

     

    Update your account email or password

    1. Click Account > Your Account
    2. In the left-hand menu, click Account
    3. Under Account Information, click Change next to the item
    4. Update the information
    5. Enter your current password to verify changes
    6. Click Save Account Information

     

  • Login and account access issues

    How do I reset my password?

    To reset your password, please find Forgot your password? on the login page and click Reset it. Enter your email address - we'll send you a reset email confirmation which will direct you to change your password within a few minutes.

    If you do not see the password reset email, please check your junk/spam folder.

    If you still can’t reset your password, please contact us as we're happy to investigate.

    Account suspension

    This suspension of an account is a security measure to prevent fraud and keep customer account information secure.

    If your account seems to be suspended, it probably requires additional verification. It may be suspended temporarily or permanently. As a result, you'll be unable to place an order.

    If you need any further assistance, please feel free to contact us.

  • How do I cancel my Instacart Express membership?

    If you find that Instacart Express isn't the right fit for your needs, you can cancel your membership renewal any time.*

    1. Log into shop.shaws.com
    2. Click Account > Instacart Express
    3. Next to Membership Plan, click End Membership
      1. If you think you might change your mind, you can Set a Reminder for yourself about the upcoming membership renewal instead.
      2. If you’re certain you’d like to stop renewal, click Continue to Cancel
      3. Please note that you must have a payment method saved under Credit Card prior to being able to cancel your membership
    4. Confirm your cancellation by clicking End, which will cancel your membership at the end of the indicated date.

    You’ll be taken back to the Express page, where you can view your membership end date. Your Express membership will remain active until this date. You will see that your membership is not set for auto-renewal if you see the ability to Renew Membership.

    If you change your mind before the cancellation date, just return to the Express page and click Renew Membership to turn renewal back on.

    Cancelling your membership renewal will not cancel your active membership for the current period, or issue a refund for a membership renewal charge.

    *  If you participated in a free or other promotional membership period for Instacart Express, you may cancel within the first 48 hours of your paid Instacart Express membership and receive a pro rata refund of your Instacart Express fee.  For all other members, if you cancel your Instacart Express membership within the first 14 days, we will refund your Instacart Express fee on a pro rata basis.  If you cancel at any other time, you will not receive a refund, but you can continue to enjoy the Free Deliveries through the end of your billing period.

  • How do I close my account?

    Having an Instacart account is absolutely free! There is no charge for keeping an account open with us. We’ll be adding new stores, features, and exclusive deals as we continue to grow.

    Are you looking to cancel your upcoming monthly or yearly Express Membership renewal? Follow the steps here.

    Are you trying to turn off promotional emails? Here’s how.

    If you’re sure you want to close your account completely, please contact us directly. For faster assistance, be sure to include the name on the account and the login email address or phone number.